Leadership Development Services
To assist leaders of healthcare organizations to develop the skills and strategies needed to lead effectively, BBA offers several unique services.
1. Leadership team development. In order to develop successful Executive and mid-level leadership teams,
--- Medical Staff groups, and Governing Boards, BBA's leadership team development services include the following:
- Introduction of competencies consistent with high performing teams
- Baseline assessment of current team performance against competencies of high-performing teams
- Identification of gaps between current and desired team performance
- Development of team goals
- Focused consulting support to assist with accomplishment of targeted team competencies
2. Executive and medical staff leadership coaching. BBA offers a number of leadership coaching services
--- designed for senior executives and medical staff leaders:
- Baseline assessment
- 1:1 feedback on topics like projected demeanor, communication practices, leadership style, approach, and perceived competencies
- Goal setting
- Targeted coaching excercises geared toward specific objectives
3. Facilitation of strategic and workforce planning processes. Clients often call on BBA consultants to
--- assist in facilitating strategic and workforce planning processes, with services including:
- Consultation to assist with pre-planning work
- Facilitation of strategic and workforce planning retreats, along with follow-up processes to develop vision, strategic goals, strategies, action plans, and so on
- Facilitation of ongoing planning “check-ups” to monitor progress and outcomes
- Educational programs on how to develop and implement a strategic or workforce plan
4. Seminars on current topics. BBA consultants are prepared to conduct seminars to ensure that all members of
--- a healthcare organization’s leadership structure maintain a current knowledge of key work environment issues and
--- proven strategies. Seminars topics include, but are not limited to the following:
- For Trustees –
- Current Trends in Healthcare and Implications for Trustees
- Characteristics of High Performing Boards
- Improving the Effectiveness of Board Meetings
- Unionization and Corporate Campaigns in Healthcare, and Their Implications for Trustees
- For Medical Staff Members –
- Current Trends in Healthcare and Implications for Medical Staff Leaders
- Facilitating Effective Meetings
- Working Effectively with Hospital Leadership
- Leadership Competencies for Medical Staff Leaders
- Advanced Communication Skills, Including Conflict Management, Crucial Conversations and Dealing with Difficult Colleagues
- Unionization and Corporate Campaigns in Healthcare, and their Implications for Physician
- For Senior and Mid-Level Leaders –
- Current Trends in Healthcare and Implications for Leaders
- Unionization Trends and Corporate Campaigns: How to Create an Invulnerable Organization
- Leading Change and Effective Cultural Transformations
- Advanced Communications, Including Coaching, Conflict Management and Crucial Conversations
- Effective Contemporary Leadership
- Educational Programs on How to Develop and Implement a Workforce Plan
5. Proactive Labor Relations. If not managed appropriately and proactively, employee unrest can spread quickly
--- from one unit to the next. BBA services can help to ensure that vulnerability to potential union organizing is minimized
--- and that all stakeholders are well-informed concerning the potential effects that unionization could have on the
--- organization, its patients, physicians and employees. Typically, this assistance includes:
- Focused unit assessment, observations of unit operations, the development of a customized turnaround plan, and a reassessment conducted one year later
- Labor relations workshops where all members of supervision and management engage in a series of participative experiences that build their comfort, skills and confidence in discussing the implications of unionization with their staff
- Development of messages that can be communicated over time to employees and physicians, educating them about key labor relations issues and the changes which would occur in the organization if one or more groups of employees were to become union-represented
